Learnings

Outcomes

The following are the outcomes or deliverables from the project:

·        TRL7 standalone application developed to enable the provision of welfare products and services to vulnerable customers

·        The app is easy to navigate and user friendly and can analyse information from the PSR register to identify the most suitable products and services for customers

·        The application full adheres to GDPR legislation

·        The application considers all PSR codes and needs of customers

·        Current app allows for the future integrations into existing systems and data streams

·        A simple MI dashboard has also been developed, but requires further work to gain full value from

·        A successful month-long trial was operated in the Black Country region of the West Midlands, with feedback from engineers being built into the final changes and fixes to the system

The phase 1 app acts as a great platform to further develop on to make the provision of products and services to vulnerable customers a seamless process. Currently the app acts as an aid to engineers, but with the development of a 2nd phase, the app will be fully integrated into all Cadent’s core systems which will improve functionality and ease of use further. Overall, this will provide a better E2E experience for our customers, especially for through with specific needs

Lessons Learnt

·        This project has demonstrated the benefits of an agile sprint-based development for an technology/software based innovation project. The various sprints throughout the project allowed for regular review of the project plans and scope of each stage and allowed for small amendments to made and tested quickly.

Key to the successful delivery off the front-end app was the ability to run a trial period before the final sprint began. This allowed our field force to test the app and provide feedback on recommended changes or bugs which could then be built into the plan for the final sprint